TOTAL telecommunications solutions provider, Globacom, has stated that its “Glo Outsource Pro” is designed to support companies and businesses to outsource some of their non-core operations and focus on their core competencies. This ultimately leads to improved efficiency, cost savings, and enhanced customer experiences.
Globacom said in a statement that, “The “Glo Outsource Pro” enables companies to delegate specific operational activities, such as customer support, finance and accounting, IT services, human resources, and supply chain management to Globacom which leverages its expertise, technology, and economies of scale to optimize processes and deliver high-quality results that will impact positively on their operations”.
“The “Glo Outsource Pro” is mostly suited for large and medium corporate businesses in banking, energy, oil and gas, FMCG, manufacturing, distribution, utility, internet service providers (ISPs), logistics companies, MSME, etc.
The offering, according to the company, is designed to “help companies maximize cost-effectiveness, boost productivity, and improve effectiveness in the marketplace by helping them look after some non-core sections of their business so they can focus on their core activities”.
It added that “Glo Outsource Pro” also promotes competitive advantage technology upgrade and improved effectiveness in the marketplace, in addition to efficiency and cost reduction.
Other benefits of the Glo Outsource Pro include helping organizations to contract out their inbound and outbound call centre activities, inbound technical helpdesk, social media management, data mining for planning purposes and general backoffice support. It also supports teleprospecting, customer campaigns/onboarding, retention campaigns, collections, sales campaigns, etc
