By Aminat Umar
The Nigerian Communications Commission (NCC) has launched a social media campaign to inform Nigerians about their rights as telecom consumers. This initiative aims to empower users with knowledge, ensuring they are well-equipped to navigate the telecommunications landscape and assert their rights effectively.
In one of it’s video, the commission unveiled a set of pivotal rights designed to empower consumers and enrich their experiences. These rights include the freedom to choose, accurate billing, quality consumer education, and the assurance that their voices will be heard.
The video emphasizes key consumer rights: the right to be informed, the right to quality service, the right to seek redress, the right to safety, and the right to transparent agreements.
It should be noted at this juncture that NCC’s initiative is a key component of a larger mission to empower consumers with the knowledge and tools they need to navigate and advocate for themselves in the rapidly changing communications world.
Additionally, consumers are urged to understand and assert their rights to prevent exploitation. Awareness empowers them to identify and challenge unfair practices, ensuring they receive fair treatment and value for their money. By being informed, they can navigate the marketplace confidently and protect themselves from potential abuse.
