It has been brought to our notice that a video has resurfaced on some social media platforms (TikTok, Twitter & WhatsApp) regarding alleged fraudulent activities on some OPay Agent accounts. This incident occurred over 2 years ago (August 23, 2021), and we took the right and appropriate actions with the relevant stakeholders to resolve the stated issues.
From that point onward, we have periodically educated and sensitized our customers about account data security, encouraging them not to fall victim to malicious information, fraud, and scams.
In order to further protect our users, we have taken significant measures to protect customer data and accounts by continuously upgrading our security system and adding extra layers of security measures such as BVN verification, and Face ID verification.
Furthermore, we also provide 24-hour customer service to help our customers resolve any issue. We implore our customers and the general public to disregard the video and its content and beware of individuals and groups of people who peddle wrong information.
We wish to reiterate our unwavering commitment to protecting our users from fraudulent activity or scams as customer data protection is our priority.
OPay is a leading digital payment platform licensed by the CBN and insured by NDIC with over 40m users, 500,000 agents, and 150,000 merchants in Nigeria and remains committed to providing the best service and user experience to its valued customers.